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Policy Holders

Policy Holders

Maincom Services is the professional property repairs company appointed by your insurance company to manage your insurance claim. An appointed Maincom Services staff member will manage your claim from inspection through to satisfactory completion.

Our Pledge to You

  • We acknowledge that regardless of the extent, repairing and restoring your damaged property can be a stressful event, and we aim to provide a professional and supportive service.
  • We will ensure your claim is logged, assessed, quoted, approved and repaired promptly.
  • We will access your property, prepare a report for your insurance company or loss adjuster and once approved, manage the repair project with efficiency.

6 simple steps to your repairs

  1. Maincom Services is appointed to manage your claim by your insurance company or loss adjuster.
  2. We assess your property and submit a detailed report back to your insurance company or loss adjuster with a Scope of Works to support your claim.
  3. Your insurance company or loss adjuster will accept or decline your claim.
  4. Once your claim is approved, we will collect any policy excess and gain a signed Scope of Works contract from you prior to works commencing.
  5. Maincom Services will manage the building repair works using our selected and highly skilled tradespeople.
  6. You will approve the building repair work once completed.

Excess Payment

Depending on your insurance policy, an excess payment may be applicable and will need to be paid before repairs commence. There are several ways that you can pay your excess with Maincom Services. 

Payment Options

Cheque

Made payable to Maincom Services Pty Ltd. Include cheque with your signed Scope of Works and return to Maincom Services Pty Ltd. services@maincom.net

Direct Deposit

Account Name: Maincom Services Pty Ltd
Bank: ANZ
BSB: 012 204
Account Number: 214812573

Please ensure you use the Invoice Number as your reference.

Credit Card 

Please phone our office on 1300 301 358 and we will take your details and process the payment. You may also complete the credit card authority form and return it with your signed Scope of Works to Maincom Services Pty Ltd.

Sub-Contractors

Sub-Contractors

Maincom Services has the proven ability to assess, scope, quote and supervise residential insurance work across New South Wales, Victoria, Queensland and Western Australia.

We pride ourselves on our extensive network of professional and high-quality sub-contractors who complete our property repair work to our clients’ satisfaction.

Where We Work

Maincom Services currently undertakes ‘business as usual’ insurance repair works in the following areas:

  • New South Wales – Sydney metropolitan area, Central Coast, Newcastle, Northern NSW 
  • Queensland – Brisbane metropolitan area, Gold Coast, Sunshine Coast, Townsville and Cairns
  • Victoria – Melbourne metropolitan area
  • Western Australia – Perth metropolitan area

However, in the event of severe weather occurances, our systems and procedures allow for the mobilisation of a specialist assessor and sub-contractor teams to any area of New South Wales, Queensland, Victoria and Western Australia.

How We Work

  1. Maincom Services is allocated the repair work by an insurance company, loss adjuster or broker
  2. A Maincom Services supervisor inspects the site and develops the Scope of Works which is approved by the insurance company, loss adjuster or broker
  3. Maincom Services issues a Work Order to the pre-approved sub-contractor/s, including a detailed description and set price for each repair item
  4. The sub-contractor/s contacts the policy holder within the agreed KPIs to arrange a date for the repair work
  5. The repairs are completed and the policy holder signs off on the works
  6. The sub-contractor invoices Maincom Services for the agreed amount
  7. Repair work is audited throughout the process by Maincom Services

Why Maincom Services?

  • Our supervisors quote repair works before the job comes to you, so you spend less time quoting and more time working
  • Receive regular, consistent work Australia-wide
  • The better you perform, the more work we send your way
  • Greater opportunity for private work

We Want You

We are looking for top-quality multi-trade builders as well as specialists in:

  • Roof Repairs and Replacement
  • Fencing
  • Landscaping
  • Plumbing and Gas
  • Leak Detection
  • Electrical
  • Glazing
  • Cabinet Making
  • Carpentry and Joinery
  • Plastering
  • Painting
  • Flooring
  • Tiling
  • Bricklaying
  • Rendering
  • Concreting
  • Asbestos Removal
  • Waste Management

Become a Sub-Contractor

If you would like to join the Maincom Group Trade panel, please ensure that you are an incorporated company holding Workers Compensation for you and all your staff, and ensure you have adequate Public Liability Insurance. You must also have a current drivers licence and have your own transport and tools. You must be willing to provide adequate time to sit the Maincom Group On Line induction and Subbie Portal Training and provide evidence of your Site Induction cards for you and your team.  If successful, a criminal history check will be undertaken.

If you are keen on becoming a sub-contractor for Maincom Services, please complete the following application form.

Click here to download application form.

How to Invoice Maincom Services

All details regarding our Work Orders and Invoicing Terms and Conditions can be found in the Work Order Conditions Document.

Invoices may be sent either by email, fax or post.
creditors@maincom.net
Fax: 1300 342 358
Post: Locked Bag 8089, Penrith 2751

All queries regarding sub-contractor payments are to be directed to the above email address for action via the relevant staff member.

Frequently Asked Questions

Frequently Asked Questions

Damage to your property

My home is affected by Storm Damage
  • Do not enter your property if it is unsafe to do so. Contact your local emergency services or your insurance company to arrange a ‘Make Safe’.
  • If your property is safe to enter, ensure electrics are not affected by or exposed to water. Switch off if necessary. 
  • Identify and itemise all damaged property and advise your insurance company. 
My home is affected by Break-in Damage
  • Do not enter your property if it is unsafe to do so. Contact your local emergency services or your insurance company to arrange a ‘Make Safe’.
  • If your property is safe to enter, identify and itemise all damaged property and advise your insurance company.
  • If possible, secure damaged doors and windows ensuring you can still enter the property.
My home is affected by Impact Damage
  • Do not enter your property if it is unsafe to do so. Contact your local emergency services or your insurance company to arrange a ‘Make Safe’.
  • If your property is safe to enter, identify and itemise all damaged property and advise your insurance company.
  • Turn off lights, power and water to the affected site. Stay clear of the damaged area in case of collapse.
  • If possible, protect other property from further damage.
My home is affected by Fire Damage
  • Do not enter your property unless given permission from the fire brigade and your insurance company. 
  • If your property is safe to enter, identify and itemise all damaged property and advise your insurance company.
My home is affected by Malicious Damage?
  • Do not enter your property if it is unsafe to do so. Contact your local emergency services or your insurance company to arrange a ‘Make Safe’.
  • If your property is safe to enter, identify and itemise all damaged property and advise your insurance company.

Excess Payment

What is an excess?

An excess is the amount you have to pay for each incident when you make a claim. You may have to pay more than one type of excess. The amount and types of excess are shown on your insurance policy.

Do I need to pay an excess?

Depending on your insurance policy, an excess payment may be applicable. This amount is determined when you begin your insurance cover. Generally, the higher an excess payment the lower your premium will be.

How do I pay my excess?

If an excess payment is applicable to your claim, your excess will need to be paid before repairs commence. There are several ways that you can pay your excess with Maincom Services.

Payment Options

Cheque

Made payable to Maincom Services Pty Ltd. Include cheque with your signed Scope of Works and return to Maincom Services Pty Ltd.

Direct Deposit

Account Name: Maincom Services Pty Ltd
Bank: National Australia Bank
BSB: 082 778
Account Number: 490687772

Please ensure you use the Invoice Number as your reference.

Credit Card

Please phone our office on 1300 301 358 and we will take your details and process the payment or complete the credit card authority and return it with your signed Scope of Works to Maincom Services Pty Ltd.

Property Repairs

What will Maincom Services repair on my property?

Maincom Services is appointed by your insurance company to repair damage to your property. Depending on your insurance policy, this may include correcting structural damage, electrical works, plumbing, landscaping, roof repairs and replacement, fencing, leak detection, glazing, cabinet making, carpentry and joinery, plastering, painting, flooring, tiling, bricklaying or rendering. Your insurance policy details your level of coverage. 

Will Maincom Services replace or repair my damaged home contents?

No. Maincom Services is only authorised to carry out repair work to damaged property or building works. Please contact your insurance company for details of your contents insurance policy. 

When will my property be repaired?

Maincom Services aims to complete your property repair work as soon as possible. Timeframes will vary for each claim depending on the extent of the damage, the number of homes damaged in your area and the availability of qualified tradespeople to carry out repair work. 

Maintenance

What is Maintenance?

Maintenance relates to works that need to be carried out by the policy holder to maintain the condition of the insured property. Maintenance is not covered under your insurance policy as it is the responsibly of the home owner. 

Make Safe

What is a 'Make Safe'?

‘Make Safe’ means your insurer has arranged a team of qualified tradespeople to ensure your house is safe for you to enter. This service can include glazing, building, cleaning and restoration and emergency accommodation. 

Sub-Contractors

I live in a regional area. Do you have work for me?

Yes. We are looking for sub-contractors in metropolitan, regional and remote areas of New South Wales, Queensland, Victoria and Western Australia.  

What are your payment terms?

Once works are complete, and to the satisfaction of Maincom Services, you will invoice Maincom Services for the agreed amount. Payment is made every 30 days bi-monthly from the 15th or last day of the month in which the claim for payment is made. 

I’m a sole trader, why do I need Workers Compensation documentation?

To become a Maincom Services sub-contractor you need to hold either Workers Compensation or Income Protection Insurance, as well as Public Liability Insurance. 

I don’t have a Safe Work Methods Statement. What does it include?

A Safe Work Methods Statement forms part of your Safety Management Plan. If you don’t have a generic Safe Work Methods Statement you can find many examples online. 

How long does the application process take?

Once Maincom Services has received your information and certifications, we will begin to process your applications and conduct a criminal history check. This process usually takes two to three working days. We will notify you of the outcome of your application.